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Return & Refund Policy

Return and Refund

What is the refund and return policy?

We urge all customers to please inspect your orders upon delivery. We strive our best to deliver our items in the best possible condition. However, in the event that we have accidentally failed you by sending you goods that are damaged/ broken/ expired, please flag out these to our delivery personnel IMMEDIATELY so that we can make arrangements to deliver the replacement to you soonest possible.

In instances where the damaged goods are not easily identifiable (e.g. Damaged content is only detected upon opening of packaging), please do notify us on our Facebook page (during working hours: 9am - 6pm) within 30 minutes after we deliver the goods. Please keep the damaged item and the original copy of your Delivery Order for our verification when we deliver your replacement item as we will not be able to process your replacement item otherwise.

Please note that all refunds will take up to 14 working days to be reimbursed back into your preferred payment method. Refunds are not applicable for confirmed orders.

*Facebook Page:

Cancellation & Refund Policy
Any payment amount made through promo code is not entitled to cancellation and refund.


  • No cash refund for purchase of item(s) using voucher/promo code/discount voucher. Refund will be made in store credit only.
  • No refund if you have simply change your mind or if you find the item does not fit it’s purpose anymore
  • All Sales are final.

Subject to the terms and conditions, buyer may initiate the refund process by communicating with BELI's customer support at +60172200810 via Whatsapp/ 

The refund will be made to Buyer's credit/debit card or designated bank account.

BELI reserve the right to cancel any Order and/or suspend, deactivate or terminate your BELI account in its sole discretion if it reasonably suspects or detects fraudulent behavior or activity associated with your BELI account and/or with your Order.

*Please note that all refunds will take up to 14 working days to be reimbursed back into your preferred mode of payment.

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